FAQ

I have a customer issue (product support, redelivery, double purchase, failed transactions) — how exactly can I get help?

We have several ways for you to obtain support. Here is a list:

– Contact our CSR’s via a notecard as their messages may cap. Please be sure your notecard notates your issue in detail as this will avoid delays. Please include the transaction information from the Second Life website transaction page if it is a transaction problem. Please include the full name of the person who sent you the gift (SL name, not display name) regarding a gifted item. Finally, use services like Gyazo.com to share images.

– Discord – this is the best way to get your frequent questions answered, as well as take part in our giveaways and community setting. Follow the link: https://discord.gg/T3vdMR2y

I purchased an item, and it did not deliver. What do I do?

If the item you purchased was not delivered, or if you declined it by mistake, use the redelivery link . If the item does not appear on your redelivery page, make sure the transaction was processed, you can do so by checking the transaction history on the Second Life website transaction page. If neither suggestion works, don’t hesitate to get in touch with our CSR’s via notecard.

I have purchased an item I already own. Can I get a refund?

Yes, you can! You will need to send a notecard to our CSR’s with the most recent transaction and any other information you have. If the original or second purchase was a gift, please include the full name of the person who sent you the gift (SL name, not display name). Please be sure your notecard is titled like so: Double Purchase Refund [your name]

I accidentally purchased something I do not like or want. Would it be possible to get a refund?

All sales are final as ALL items are ‘No Transfer’ — therefore, they cannot be returned. All products are clearly named and include demos. So please demo before purchasing as we cannot give you a refund.

I changed my mind after buying something. Can I exchange it?

All sales are final we do not offer exchanges