Store Policy

Customer Care

At SUGA Cosmetics , we are committed to providing exceptional customer service to all of our website visitors. Our customer care policy outlines the standards you can expect when you interact with us online.

Communication Channels

We offer multiple communication channels to make it easy for you to get in touch with us:

Discord: You can reach us at............
Live Chat: You can chat with a customer service representative in real-time using our website's live chat feature.
CSR Bot: In-world: sugaacoustic

Response Times

We strive to respond to all customer inquiries within 24 hours to 72 hours. If we receive your inquiry on a weekend or holiday, we will respond by the end of the next business day.

Privacy & Safety

We take your privacy and security seriously. We will never share your personal information with third parties without your consent, and we use industry-standard security measures to protect your information.